Resident Satisfaction Assessment

— Effective communication and advance notice for disruptions — Fast and efficient maintenance response — Clean and well-maintained common areas — Strong safety and security management — Professional and courteous staff behavior — Well-managed and accessible amenities — Fair rule enforcement and good community management — Smooth move-in / move-out / lease renewal experience

— Poor communication / lack of advance notice for disruptions — Slow or ignored maintenance requests — Unclean or deteriorating common areas — Safety / security lapses — Unprofessional or rude staff behavior — Amenity closures / false advertising of building features — Unfair rule enforcement / disruptive neighbors tolerated — Poor move-in / move-out / lease renewal experience